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Automation—the Next Big Step for Meetings Management?

Smart Meetings

Meeting automation is potentially positioning itself as the next technology to shake up the planning game. While apps and meeting management systems have been grabbing headline and topping lists of “tech to watch,” more complete meeting automation could take those principles another step forward. How much value are events producing?”

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What Will Customer-Centric Organizations Be Focusing On for the Next 3 Years?

ITA Group

What Will Customer-Centric Organizations Be Focusing On for the Next 3 Years? Below are nine focus areas the best customer-centric organizations will home in on over the next few years to ensure their customers stick around for the long haul. billion in 2020, according to Influencer Marketing Hub’s 2021 Benchmark Report.

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Is the RFP Dead? Long Live Next Evolution of Booking

Smart Meetings

Editor’s Note: This article is the second part of Smart Meetings December 2021 issue Dash of Smart column. . Hotel sales teams are barraged with automated forms, lean staffs and limited information to determine what the customer really needs. There has also been a shortening of booking windows almost throughout 2021.

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How Hospitality Hiring Trends Can Improve Your Hotel Experience

Smart Meetings

Planners can expect a more automated lobby in the future, hopefully reducing delays. AI can add a personal touch to the impersonal automated check in, too, when it gives you recommendations and makes plans like a human concierge. Some locations have gone as far as to install check in kiosks in their lobbies. Flexible Schedules.

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IACC Plans to Fill in the Gaps on Latest Meeting Intelligence at Las Vegas Conference

Smart Meetings

According to the Spring Barometer survey, 81% of venues have made some or a major investment in virtual technology and 56% of events happening in their spaces in 2021 have a virtual component. “As a global organization, IACC looks at trends across the world as that can inform what the future will look like in other countries.”

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5 Great Ways To Use SMS for Events and Retail Experiences

Eventtia

As Statista highlights, “In 2021, mobile users in the United States sent roughly 2 trillion SMS or MMS messages.” When making a booking request, customers can receive automated SMS responses guiding them through the steps to confirm a suitable date and time. SMS notifications offer a simple, efficient solution to this issue.

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The Great Resignation: Labor Shortages In Hospitality & Events

Endless Events

Enter the Great Resignation of 2021! Remote work is so attractive that organizations with remote options are gaining all of the jobs that are being lost in these other areas. If you think about it, a lot of organizations didn’t do a good job this last year in showing that they valued their people in the organization.