Traveler's Q

MAY 1, 2023

Customized branding solutions increase engagement, build loyalty, and set your event apart. With the right level of customization and attention to detail, you can offer an unforgettable event that will leave attendees wanting more. Are you looking for a way to take your event from ordinary to extraordinary?

Social Media 130

Social Media Website Audience Events 130

Social Tables

NOVEMBER 17, 2022

Showering clients with appreciation can help businesses, large and small, build a base of loyal customers, especially now, as we head into the holiday season. While some leaders choose gifts or special offers to recognize loyal customers, others host client appreciation events. The perfect appreciation event starts with a diagram.

Events 139

Events Seminar Virtual Events Venue 139

EHL Insights

JANUARY 19, 2024

By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand.

Hospitality 59

Hospitality 59

MPI

DECEMBER 19, 2023

As the meeting industry gears up for a strong and exciting 2024, we sat down with Georgina Flores, the new chief marketing officer for Encore, for a conversation about making events more immersive, leading the charge on inclusivity and the customer journey before, during and after an event.

Social Media 98

Social Media Hospitality Trends Training 98

Leonardo

JUNE 20, 2023

In this Customer Spotlight series, we’re showcasing our hotel partners and what makes them truly unique. The post Customer Spotlight: Haritha Villas & Spa appeared first on Leonardo. Haritha Villas & Spas uses Leonardo’s Media Library solution to enhance their current content workflow.

Website 78

Website Media Location 78

Smart Meetings

JANUARY 31, 2019

How intelligent is your company about your customers? Do you know enough about them to create a personalized customer experience? Understanding your customers through deep intelligence enables you to drive actions and experiences that can make the difference in your ability to compete in the marketplace and win with them.

Advertising 174

Advertising SEO Vendor Social Media 174

Tourism eSchool

JANUARY 15, 2023

It is the most important thing you can get from potential customers. Because trust is what your customers need before they will click the “buy now” button on your website and visit your tourism experience. No trust = your potential customers won’t buy or visit. I know… this isn’t logical, but this is how customers think.

Online 89

Online Social Media Website Advertising 89

Motivation Excellence

NOVEMBER 14, 2019

Thinking of your employees as customers can be an effective approach to generating company loyalty and enthusiasm and compassion for the brand. With that in mind, we’ve found some programs that customers respond to with overwhelming enthusiasm, and we believe employees will too. Points Program s. Spend Programs.

Social Media 130

Social Media Airlines Benefits Retail 130

Endless Events

JULY 18, 2018

But, this isn’t just about creating personalized invitations and marketing; instead, it’s about customizing the actual event experience so that attendees are more engaged and find your event memorable. Customizing communication technology. Essentially, you’re allowing them to customize their time for a personalized event experience.

Event Apps 159

Event Apps Events Communications Communications 159

Hotel Engine

MAY 2, 2023

Download Case Study The post Customer Success Story: National Assemblers appeared first on Hotel Engine.

98

98

ITA Group

DECEMBER 7, 2021

Ongoing Customer Loyalty: Add Customer Appreciation Tactics to Your Strategy. You don’t need to be reminded of the importance of keeping your customers happy. But as a business grows, they tend to focus on scaling, processes and acquisition, and in turn, become more impersonal and colder toward their customers.

Automation 84

Automation Social Media Contracts Contracts 84

Leonardo

AUGUST 22, 2023

In the Customer Spotlight Series, we’re highlighting our hotel partners and what makes them truly unique. The Set Collection uses Leonardo’s Content Manager solution to curate and manage content across their online presence. The Set Collection has a carefully curated portfolio of luxury hotels, each unique in their own way.

Online 52

Online Location Management 52

EHL Insights

DECEMBER 26, 2023

More than a mere word, hospitality has evolved from being a term primarily associated with the hotel and restaurant industry to become a universal principle, a philosophy that transcends sectors and takes root at the core of organizations implementing robust Customer Experience Management (CEM).

Hospitality 52

Hospitality Management Organization 52

ITA Group

JUNE 27, 2022

Customer Solutions. Motivate Customers Throughout Their Journey With Cutting-Edge Customer Solutions. ITA Group partners with brands to foster deeper customer relationships at the moment customers begin researching, once they get to the counter (or online cart) to buy and in between purchases. TALK TO AN EXPERT.

Manufacturing 52

Manufacturing Communications Communications Platform 52

Convene by PCMA

DECEMBER 22, 2022

Their 98% customer satisfaction ranking speaks to the exceptional level of service and above-and-beyond creativity provided to each event we host. Can you confirm w/Kellie…she handles the customer satisfaction surveys and can provide the right percentage. I’m making up this 98% # but I know it’s close to it.

Logistics 98

Logistics Entertainment Sports Transportation 98

Travel Daily Media

JULY 20, 2023

The post Customers demand increasing sustainability efforts at hotels and meeting venues appeared first on TD (Travel Daily Media) Travel Daily. And many more organisations are now looking at how they can reduce their water usage without affecting customer satisfaction.

Sustainability 83

Sustainability Venue Meeting Hospitality 83

Gavel International

OCTOBER 23, 2023

Reading Time: 4 minutes At many organizations, the sales team tends to focus on landing new customers – and neglects to work on retaining the customers they already have. Doing so is a potentially costly mistake, as acquiring a new customer can cost five times more than retaining an existing one. (

B2B 52

B2B B2C Contracts Contracts 52

ITA Group

JUNE 13, 2022

Customer Engagement Platform. Foster Stronger Relationships With A Customer Engagement Platform. Engage customers using personalized communications, experiences, events and awards on a customizable platform. Our platform enables brands and partners to jointly nurture strong customer relationships. Mon, 06/13/2022 - 10:46.

Platform 52

Platform Communications Communications Automation 52

ITA Group

SEPTEMBER 30, 2021

4 Keys to Unlock Customer Advocacy. Businesses are becoming more customer-oriented, causing competition to grow even fiercer. To make a lasting impression on customers, you need to do more than provide excellent service and create a stellar product. You need to turn those customers into your marketing machines.

Social Media 88

Social Media Advertising Promotion Benefits 88

Meeting Package

APRIL 28, 2023

Today we had a meeting with a potential customer. The discussions proceeded well, but towards the end, we realised we had yet to ask how the potential customer had found us. So, after the talks had come to a natural stop, we asked: "How did you find us?". The answer came swiftly: "Through ChatGPT".

Online 72

Online Meeting Events 72

Fox World Travel

OCTOBER 25, 2023

Custom can be defined in different ways. Custom to us means we dig deeply to learn what your organization values and the results that define your success. Our passion for our customers and for their customers, their […] The post The Value of Custom Success at Fox World Travel appeared first on Fox World Travel.

Travel 52

Travel Travel Organization Management 52

Meeting Package

DECEMBER 17, 2021

MeetingPackage earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

Certification 73

Certification 73

Convene by PCMA

AUGUST 20, 2021

Braindate can transform customer events. Your team is empowered to connect with stakeholders, partners and customers and express their expertise in a way that doesn’t feel like a sales pitch. For example, your employees can host Ask Me Anything sessions, collect customer feedback in organic focus groups, do product launches, and more.

Production 105

Production Events Platform Networking 105

ITA Group

OCTOBER 14, 2021

Keys to Successful Customer Segmentation: CMB Insights. Smart companies use data to create customer segments. A successful customer segmentation strategy benefits many users: product developers, marketing team, data scientists, salespeople, the finance department—the list goes on. Getting Your Customers Beyond Price.

Retail 89

Retail Production Communications Communications 89

MPI

JANUARY 12, 2024

“Nestled in between the much larger countries of Belgium, France and Germany, Luxembourg’s unique positioning means you’ll be treated to an array of different languages, cuisines, customs and other nuances.”

Trends 52

Trends 52

ITA Group

OCTOBER 28, 2021

5 Best Practices For Customer Loyalty Marketing Programs. According to Marketing Metrics , the success rate of selling to an existing customer is 60–70%, while the success rate of selling to a new customer is only 5–20%! A loyal customer will buy from you again and again while encouraging others to do the same.

Marketing 90

Marketing Marketing Virtual Events Promotion 90

ITA Group

APRIL 14, 2022

What Does Disruption Mean for Your Customer Loyalty? We owe it to ourselves to take a deep breath and think through what brands can do right now to help ensure customer success in whatever plot twists the future holds. 6 Tips to Maintain Positive Connections With Customers Through Turmoil. But let’s focus on positives.

Consulting 81

Consulting Communications Communications Production 81

EHL Insights

AUGUST 25, 2022

Defining and cultivating customer essential experiences is a growing priority for any marketeer. As the world renowned business management consultant, Chris LoCurto, states: “Customer Experience Management - The art and science of coaxing lifetime loyalty from daily client interaction.”.

Consulting 59

Consulting Management Marketing Marketing 59

Fox World Travel

MARCH 21, 2023

Of course, there will always be similarities in technology platforms and professional services, but every business […] The post Customization without Complication: Fox’s 3i Philosophy appeared first on Fox World Travel. No two travel programs are exactly alike.

Technology 59

Technology Technology Platform Production 59

ITA Group

APRIL 29, 2021

5 Key Challenges to Unlocking Improved Customer Lifetime Value. Do you want more returning customers? The kind of customers who spend more money and visit more often? Then a loyalty program could be the perfect tool to add to your customer retention arsenal. Customers need to feel that they are valued and important.

Benefits 105

Benefits Production Marketing Marketing 105

Best Corporate Events

FEBRUARY 23, 2022

That’s where needs assessment and program customization come in, designing and delivering an event that meets your specific requirements. Needs assessment and program customization are the answer to creating an activity that will accomplish your specific goals. When Program Customization Makes Sense (And When it Doesn’t).

Training 78

Training Communications Communications Benefits 78

ITA Group

JUNE 10, 2021

Measuring Customer Loyalty: Behavioral & Emotional Metrics to Consider. If you have been following along with us, you’ve read our customer experience articles on Loyalty Programs vs. Incentives , Goals of a Loyalty Program and How to Design a Loyalty Program but there is one more piece that is a critical part of the process—measuring success.

Production 92

Production Advertising Promotion Benefits 92

ITA Group

JULY 21, 2022

Break Through Customer Noise With Digital & Beyond-Digital Touchpoints. I enjoyed the concept as a kid, but now that I’m older, I see so many similarities between the classic movie and the way brands need to nurture customer relationships to ensure they continue existing—now and in the future. What might nurturing look like?

Automation 75

Automation Insurance Sustainability Marketing 75

ITA Group

SEPTEMBER 16, 2021

Maturing Your Voice of Customer (VoC) Program. Surveying customers won’t magically transform your brand. If your net promotor score (NPS) is stagnant or declining and your customer satisfaction scores seem to be heading in the same direction—we should talk. But only if you’re ready to make a change. Unsure about taking the leap?

Social Media 80

Social Media Audience Consulting Incentives 80

Tourism eSchool

SEPTEMBER 19, 2021

3 Steps to Encourage Customer Advocacy of your Tourism Experience Online. Word of mouth marketing doesn’t just mean customers leaving great reviews on TripAdvisor. Word of mouth marketing doesn’t just mean customers leaving great reviews on TripAdvisor. Deliver an outstanding experience to your customers.

Online 90

Online Tourism Tourism Social Media 90

ITA Group

SEPTEMBER 2, 2021

Tips to Consider Before Leveraging Customer Data for a Targeted Customer Strategy. It still surprises me how many companies underutilize the customer data they have. Here’s an example: For one client, we collect rebate submissions, which means we see somewhere between 150,000 and 500,000 customer activations through our system.

Manufacturing 67

Manufacturing B2C Audience Production 67

ITA Group

AUGUST 5, 2021

Collect Customer Data With a Robust Rebate Technology Platform. A robust rebate technology platform can simplify how you collect, process and report on the rebate claims submitted by your customers. It also helps ensuring a simple and straightforward process for customers that allows them to get their money back more quickly.

Platform 98

Platform Technology Technology Automation 98