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Southwest Commits to Groups with Simplified Booking, Investment in Routes and People

Smart Meetings

Dave Harvey, vice president and chief sales officer for the airline, explained that the new product makes booking and/or changing names for group flights—something that could have taken weeks of manual confirmations, approvals and information gathering in the past—a self-service task with the potential to be condensed into a few minutes.

Booking 246
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Mike Dominguez’s Vision for Hospitality Restaffing

Smart Meetings

Associated Luxury Hotels International (ALHI) President and CEO Mike Dominguez is bullish about the demand for group bookings and the path for building up the capacity to service meeting professionals sending RFPs in a compressed market with shrinking booking windows. Read More : Could Gig Workers Solve Hotel Staffing Shortage?

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Mike Dominguez’s Vision for Hospitality Restaffing

Smart Meetings

Associated Luxury Hotels International (ALHI) President and CEO Mike Dominguez is bullish about the demand for group bookings and the path for building up the capacity to service meeting professionals sending RFPs in a compressed market with shrinking booking windows. Read More : Could Gig Workers Solve Hotel Staffing Shortage?

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How Hospitality Hiring Trends Can Improve Your Hotel Experience

Smart Meetings

It’s no secret that the hospitality industry has been understaffed since the beginning of the pandemic. McKinsey & Company has found the biggest trends in hiring for the hospitality industry and developed a method for choosing the best employees. Planners can expect a more automated lobby in the future, hopefully reducing delays.

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Is the RFP Dead? Long Live Next Evolution of Booking

Smart Meetings

Hotel sales teams are barraged with automated forms, lean staffs and limited information to determine what the customer really needs. There has also been a shortening of booking windows almost throughout 2021. An Automated Future . Automation is critical,” said Emenecker. “As More, Faster, Pricier.

Booking 130
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Hospitality COVID Recovery: Use Your Third-Party Listings to Build Trust  

Leonardo

We know that consumer behavior has fundamentally changed: people have embraced new technology, including new ways of shopping and booking, which were previously only used by specific market segments. . Deloitte ’s The future of hospitality report distills the elements of trust that consumers are focused on: .

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Metasearch in Hospitality: an Overview of Hotel Search Engines

AltexSoft Travel

The hospitality industry was among those that suffered the most because of the COVID-19 pandemic. Listing your property in metasearch websites and investing in a marketing campaign can help increase visibility and attract more direct bookings. We’ve already described the main distribution channels : GDSs , OTAs , and bed banks.