Meeting Planners Travel Report: Airlines Get Poor Report Card
Smart Meetings
MAY 18, 2023
Following are some of the key findings of the 2023 study: Overall passenger satisfaction declines, driven largely by cost of airfare: Overall passenger satisfaction is 791 (on a 1,000-point scale), down 7 points from a year ago. Passenger satisfaction scores in this segment are up 9 points year-over-year.
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