customers services 
EHL Insights
DECEMBER 19, 2023
Are your customers receiving excellent service? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. How can you be sure?
Brightspot Incentive Events
JUNE 27, 2022
In a digital world, outstanding customer service has become even more vital for a successful channel incentive program. Engagement in your program is maximized when participants feel valued and recognized for their efforts, and you will see this result when your incentive program implements a high-caliber customer service.
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Smart Meetings
APRIL 8, 2024
The first has to do with customer feedback and the desire to enhance passengers’ comfort and convenience. Ultimately though, despite it being a small niche in terms of American’s overall customer base, Yu doesn’t downplay the eased rule’s impact on customer happiness.
Smart Meetings
JULY 12, 2023
Looking at Language Language is important in everyday moments but is becomes even more important if meeting planners are utilizing AI to deal with customer service communications. We can transcribe and get the word breakdown, we can break it down into who was speaking, whether it was a staff member or a customer.”
EHL Insights
MARCH 18, 2024
Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.
Smart Meetings
OCTOBER 30, 2023
Dave Harvey, vice president and chief sales officer for the airline, explained that the new product makes booking and/or changing names for group flights—something that could have taken weeks of manual confirmations, approvals and information gathering in the past—a self-service task with the potential to be condensed into a few minutes.
Smart Meetings
FEBRUARY 7, 2024
GlobalMeet’s Future “I was drawn to GlobalMeet because of its extremely loyal customer base and highly rated solutions and services,” said Niederman. Prior to joining GlobalMeet, Niederman successfully scaled five public and private companies, bringing many of them to an over one-billion-dollar market capitalization.
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