Remove customer-service-experience-trends
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The 2024 Travel Outlook Survey Results: Appealing to the Traveler’s Niche Interest

Advanced Travel and Tourism

“Local gastronomy, nature, wellness and rural tourism experiences will take centre stage in travel in 2024.” Watching consumer travel trends to stay ahead of the curve is essential for a nimble organization. Watching consumer travel trends to stay ahead of the curve is essential for a nimble organization.

Travel 179
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Waldorf Astoria Las Vegas Pilots Holistic Harmony Wellness Retreat

Smart Meetings

The property’s new spa and wellness experience, Holistic Harmony Wellness Retreat, officially launched March 18. That doesn’t mean we still won’t do customized events for certain groups. With Holistic Harmony, the personalization experience starts before attendees even step foot on property.

Retreat 264
MICE professionals

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Smart Moves in Aspen, Islamorada and More

Smart Meetings

These professionals will lead the county’s approach to regenerative tourism, supporting the local community while providing meaningful experiences for visitors. Morascini brings experience in both corporate and agency marketing and brings with her a passion for writing, art and the environment.

Tourism 255
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Reflections on ADMEI 2024 Annual Conference: “In the Zone”

ADMEI

As the only DMC-tailored conference and awards experience in the world, this unique experience is one worthy of a 7+ hour flight. Exposure to the Latest Industry Trends Building expertise and credibility. A Glimpse into 2024’s Hottest Event Trends! Identifying new business opportunities. Stay informed.

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Smart Moves in Boston, Oklahoma City and More

Smart Meetings

He brings over 30 years of experience and a drive to target industry challenges such as procurement of talent through impactful leadership. Most recently he served as vice president of resort operations and guest experience at Marriott Vacations Worldwide. He began his hospitality career as a sous chef at Hyatt Recently Grand Cayman.

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Techy Travel in 2023: What Resorts & Hotels Need to Know

Dana Communications

This technology allows hotel guests to check in and pay using their mobile devices, saving them time and providing a seamless customer experience. Hotels are also utilizing robots to clean, disinfect and even deliver room service. It aligns with customer service trends to streamline processes and remove friction.

Travel 182
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How Hospitality Hiring Trends Can Improve Your Hotel Experience

Smart Meetings

The recent surge in “revenge travel” has been met with burnt out staff and slow service. McKinsey & Company has found the biggest trends in hiring for the hospitality industry and developed a method for choosing the best employees. People will need to be hired to design and manage these new customer-oriented technologies.