Remove our-work customer-experience-improves-satisfaction-scores
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Building Event Resilience: 5 Strategies to Ensure Your Event Lasts Year Over Year

Smart Meetings

For instance, your “why” statement for your incentive trip for your top sales performers “why” could look like this: “We host our annual incentive trip to bring together top sales performers in the company to connect with leadership, engage with each other and drive motivation for the year ahead. Read More: It’s All About Engagement!

Sponsors 243
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ExCel London Paves the Way for Green Meetings

Smart Meetings

After the company compiled a list of key material issues based on an examination of stakeholder engagement, internal documents and sustainability frameworks (like the United Nations Sustainable Development Goals, or UN SDGs), representatives at the materiality assessment scored each issue based on its positive or negative effect and scale of impact.

Meeting 255
MICE professionals

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What Is the Job to Be Done by Your Event?

Convene by PCMA

Adobe Stock generated by AI) A large home-improvement store wanted to boost its tool department sales. Additionally, the company launched in-store workshops focused on common home-improvement projects. Juliano Lissoni This is a commonly cited example of how the “Jobs to Be Done” (JTBD) theory can be put into practice.

Events 59
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Measuring Customer Loyalty: Behavioral & Emotional Metrics to Consider

ITA Group

Measuring Customer Loyalty: Behavioral & Emotional Metrics to Consider. If you have been following along with us, you’ve read our customer experience articles on Loyalty Programs vs. Incentives , Goals of a Loyalty Program and How to Design a Loyalty Program but there is one more piece that is a critical part of the process—measuring success.

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How the Talent War Is Impacting Customer Experience (And What You Should Do About It)

ITA Group

How the Talent War Is Impacting Customer Experience (And What You Should Do About It). TL;DR: Navigating today’s employer-employee dynamic has a lot of twists, turns and alleyways, but one thing remains constant: Customers have high demands for their experience with your brand. Not taking pride in their work.

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5 Channel Trends & Program Impact Predictions for 2022

ITA Group

Changing buyer needs and customer preferences. In turn, program updates also help vendors and brands create an improved customer experience. Ease Experience Using Segmentation. 5 Channel Trends & Program Impact Predictions for 2022. Evolving partner business models. Growing competition for partner mindshare.

Trends 76
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6 Steps for Mapping a Meaningful Event Attendee Journey

Bizzaboo

Considering that 80% of event professionals measure event success through attendee engagement and satisfaction, crafting an event that guarantees engagement and an unforgettable experience is paramount. Is it to enhance attendee satisfaction, amplify event ROI, or perhaps forge new connections?