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Self-Service Technologies in Travel: End-to-End Solutions for Independent Travelers

AltexSoft Travel

Self-service technology has been sporadically implemented at different stages of travel experience, and different locations as well. There are capsule hotels in Japan that are almost entirely staff-free and automated passport control has been implemented in selected airports in Europe and Asia. What does self-service mean for travel?

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How Hospitality Brands are Using Chatbots

AltexSoft Travel

In April of 2016, social media giant, Facebook launched a chatbot service that acts like a virtual assistant allowing businesses to provide automated customer service, deliver content, and come up with an interactive experience to their customers. How can businesses gain a competitive edge in the hospitality industry using chatbots?

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How content accuracy and consistency impacts revenue: A Q&A with Fred Bean

Leonardo

We partnered with HotelPORT to change how the hospitality industry solves those content management and distribution challenges. We’re working together to provide the hospitality industry with the best suite of content management, distribution, and verification tools. For that initial client, we started with a truly manual process.

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Sabre API Integration: Hands-On Experience With a Leading GDS

AltexSoft Travel

Short for Semi-Automated Business Research Environment, Sabre was developed back in the 1960s by IBM to help American Airlines handle growing volumes of passengers. Automating flight booking flow. If after the fifth check your ticket is still not ready, a travel agent has to get involved and complete the step manually.

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Hotel Online Payments: How and Why to Transform Your Payment Process

AltexSoft Travel

But if you work in the hospitality business, you must have noticed that the way people book and pay for hotels has changed, especially since the start of the pandemic. Hospitality traditionally introduces a lot of friction. Streamlining and automating processes. It works and that’s what matters, right? Hotel payments challenges.

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Airline Ticket Fraud and How Big Companies Avoid It

AltexSoft Travel

With travel agents playing smaller and smaller roles in bookings, airlines are becoming an easy target for fraudsters. Nearly 75 percent of data breaches in the hospitality industry come from POS machines. For instance, a fraud will book a near-term departure at any ticket value with an online travel agent service.

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Travel Fraud Protection: Key Types of Travel Scam, Protective Measures, and Software to Consider

AltexSoft Travel

In 2019, the travel and hospitality industry accounted for a whopping 10.3 Besides, due to the specific nature of the industry with high-value one-off payments, a big number of businesses across the world, and rapid customer consumption of services, the travel and hospitality sector is a huge target for fraud.

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