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Smart Moves in Salt Lake City, Seattle and More

Smart Meetings

Scott Cochran and Kitty Chau Scott Cochran (left) and Kitty Chau (right) Cochran is complex general manager and Chau is complex director of sales and marketing for dual-property Le Meridien and Element Salt Lake City Downtown. Regis Zhuhai in Guangdong, China, and pre-opening general manager for The Ritz-Carlton Jiuzhaigou in China.

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How has Social Media Changed the Tourism Industry?

Solimar International

The tourism industry looked very different merely 10 years ago. But the explosion of social media platforms between 2006 and 2010 connected individuals around the world like never before, paving the way for another industry upheaval under social media marketing. The tourism industry before social media. Let’s rewind to 2004.

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How New Orleans Recovered after a Natural Disaster

Smart Meetings

As an owner of a corporate destination management franchise in New Orleans, I saw the reality of ground zero as I worked to rebuild my business after Hurricane Katrina in 2005. Welcome Empathy Tourism. But as I regained footing, I watched a different story unfolded on the news and I learned some important lessons.