article thumbnail

American Airlines Eases Pet Policy

Smart Meetings

The next time you’re on an American Airlines flight, don’t be surprised if things look a little, well, furrier. Before this change, American—as well as all other airlines—required travelers to treat their pet as a carry-on. Based on American’s experience, Yu suspects other airlines may change their policies, too.

Airlines 278
article thumbnail

Meeting Profs Travel Report: Can ‘Broken’ U.S. Airlines Be Fixed? Senate Hearing Spotlights Consumer Frustrations, Airline Accountability

Smart Meetings

McGee, senior fellow for aviation and travel, American Economic Liberties Project, told the Committee that “the nation’s airline industry is broken.” American Airlines is about to launch “New Distribution Capability,” which will make airfares more opaque than ever. Department of Transportation authority to oversee the airlines.

Airlines 245
MICE professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Meeting Planners Travel Report: Airlines Get Poor Report Card

Smart Meetings

. – Ed Bastian, Delta CEO on CBS This Morning Airline Satisfaction: Food is the Only Category Rising The JD Power 2023 North America Airline Satisfaction Study released on May 10 found that customer satisfaction with major airlines is down significantly for a second consecutive year.

Airlines 246
article thumbnail

TWT: AGs Demand Government Hold Airlines Accountable

Smart Meetings

As airline passengers and travel planners take a collective breath and wish upon a star that the aviation chaos that occurred this summer will end after Labor Day, a group of very disgruntled Attorneys General have banded together and asked the Senate to make airlines accountable to state authorities.

Airlines 246
article thumbnail

DOT to U.S. Airlines: Make Flight Refunds Easier

MeetingsNet

Delayed and canceled flights, lost bags, wonky WiFi: You can’t police these travel hassles out of existence, but standards can be set for how airlines will deal with them when they happen. Cash, please: Airlines may not substitute vouchers or travel credits for cash refunds unless the passenger specifically requests it. Right now, U.S.

article thumbnail

TWT: Airlines Get ‘Berned,’ Biz Travel Stats Spike

Smart Meetings

Bernie Sanders Demands Airline Accountability, Airlines Blame FAA. I am writing today to urge you to take immediate action to substantially reduce the number of airline cancellations and delays in our country and protect the rights of airline passengers throughout our nation.”. “I

Airlines 264
article thumbnail

Airlines Evolve to Cater to Groups

Smart Meetings

Airlines are updating their business travel programs to be friendlier for groups struggling with last-minute changes, rising costs and reporting requirements. They can be used for travel on United’s partner airlines as well, making connecting flights easier. Old-school seat-blocking didn’t work for airlines or travelers.

Airlines 261