How the Talent War Is Impacting Customer Experience (And What You Should Do About It)
ITA Group
JULY 22, 2021
TL;DR: Navigating today’s employer-employee dynamic has a lot of twists, turns and alleyways, but one thing remains constant: Customers have high demands for their experience with your brand. employers are experiencing apathy in employee behaviors. This includes (but not limited to): Not showing up for work regularly.
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