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How the Talent War Is Impacting Customer Experience (And What You Should Do About It)

ITA Group

TL;DR: Navigating today’s employer-employee dynamic has a lot of twists, turns and alleyways, but one thing remains constant: Customers have high demands for their experience with your brand. employers are experiencing apathy in employee behaviors. This includes (but not limited to): Not showing up for work regularly.

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Engaging & Recognizing Retail Workers That Deliver the Immersive Experience Consumers Today Demand

ITA Group

Engaging & Recognizing Retail Workers That Deliver the Immersive Experience Consumers Today Demand. We are all consumers—and I bet each one of us can attest to our shopping habits changing over the past few years; specifically, the past year. The employees must love the company before the customers ever will.” Simon Sinek.

Retail 79
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Why Organizational Culture Matters (and 6 Success Factors to Make It Work)

ITA Group

Why Organizational Culture Matters (and 6 Success Factors to Make It Work). A growing body of research suggests that having just a few disengaged employees can sow the seeds of negative culture and negatively impact the performance of a whole organization. Why an Aligned Organizational Culture Is a Must-Have.

Culture 94
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Experts Discuss the Convergence of Employee & Customer Experience

ITA Group

Experts Discuss the Convergence of Employee & Customer Experience. Today, we’re sharing excerpts from a conversation with two of ITA Group’s leaders, customer experience expert Max Kenkel and employee experience expert Tanya Fish. But what’s interesting about that is the issue started with the product—not the employee.

Retail 74
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5 Traits Leaders Need to Ensure Organization Success

Gavel International

They want to learn how to earn the respect of employees but do so by demonstrating how they could have handled things better, how they will use the experience to grow, and how they will lead into the future with humility. Being vulnerable earns the respect of employees and makes for a more effective leader. What can be learned?

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2019 Tech Conferences: The #1 Tech Events Guide

Bizzaboo

That's why we've done the work for you! EmTech Asia is the showcase for the emerging technologies with the greatest potential to change our lives and an access point to the most innovative people and companies in the world. RE-WORK: Deep Learning Summit. Searching for top technology events to attend in 2019? EmTech Asia 2019.