Sat.Mar 05, 2022 - Fri.Mar 11, 2022

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Why Customer Support Should Be Your #1 Event Tech Feature

Endless Events

When we talk about the most popular event platform features , we typically think of registration and ticketing , integrations, gamification, and analytics reporting, for example. But what good are any of those if event planners are not taught how to use them or if they stop working mid-event? Will and Brandt think that the #1 event tech feature should therefore be customer support.

Platform 380
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Passage of Omnibus Spending Bill Big Win for U.S. Tourism

Smart Meetings

The United States Senate voted 68-31 to pass the $1.5 trillion omnibus spending bill , which includes the Restoring Brand USA Act to provide $250 million in relief funding to the United States’ destination marketing organization. “The inclusion of the Restoring Brand USA Act in the fiscal spending bill is a major win for the entire U.S. travel industry, which has suffered more than any other industry throughout the pandemic,” said Roger Dow, president and CEO of U.S.

Tourism 264
MICE professionals

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Actionable strategies to boost association membership 

The MICE Blog

During the pandemic, many associations have been able to attract new members and find novel ways to engage and retain them. The barriers to attending events, learning and networking have been lowered thanks to the virtual and hybrid event solutions available. With these new tools and knowledge base at their fingertips, association event planners can truly excel at delivering events in 2022 and beyond.

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Help Wanted: Can Supplier-Staff Shortages Derail Events?

MeetingsNet

Planners and hoteliers weigh in on how to protect meetings from the labor crisis. In the meeting industry, the phrase “It’s a relationship business” is often bandied about. But as the world slowly comes out of the age of Covid, that notion will be put to the test perhaps more than ever before. Amid the labor shortage plaguing hotels, it's critical for planners and suppliers to communicate early and honestly, conduct fair negotiations, and—in case circumstances go awry—put everything in writing,

Contracts 122
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COVID-19 Travel Consumer Sentiment Study

TravelBoom and sister agency, The Brandon Agency, release new consumer sentiment study on travel amidst the COVID-19 second wave

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These Are The Top 5 Benefits Of Hybrid Events

Endless Events

Event profs have heard it time and time again: hybrid events are the way of the future in the events industry. They’ve risen from relative anonymity to stardom in 2020. Two years later, they are one of the most important event trends of 2022. However, many event planners still ask: what are the benefits of hybrid events? Hybrid events vary based on the number of virtual and in-person attendees, the number of venues, synchronous versus asynchronous content delivery, and many more variables.

Benefits 194
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How to Generate Event Success in a Changing World

Smart Meetings

Editor’s note : This guest article is excerpted from the book, Event Success: Maximizing the Business Impact of In-Person, Virtual, and Hybrid Experiences by Alon Alroy, Eran Ben-Shushan and Boaz Katz, which will be published by Wiley March 29. Events are ultimately about community building—a gathering of people around a shared goal, idea, market vertical, story or vision.

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F&B Problems: Waiting for Waitstaff

MeetingsNet

Attendees expect a satisfying food-and-beverage experience regardless of labor issues. The solution for planners: longer lead times, creative workarounds, and frequent communication with F&B teams. While a meeting’s destination, education, and networking opportunities generally drive attendee interest, post-event surveys consistently show that food-and-beverage elements color the impression attendees have of an event’s success.

Contracts 105
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Event Contract Negotiations in 2022 Are a Whole New Game

Skift Meetings

Crafting the right attrition and cancellation clauses in event contracts is more important than ever. Despite continued uncertainty, planners can no longer count on the low rates and flexibility hotels offered at the height of the pandemic. Contract experts share their advice on how best to negotiate in the current climate. Being a smart negotiator […].

Contracts 106
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DI Study: Gen Z Doesn’t Believe There Are Good Jobs in Tourism Industry

Smart Meetings

Gen Z, those born in the late 90s and early 2000s, haven’t yet grasped the benefits of hospitality jobs and business. “They need to be included in the conversation and engaged with the tourism industry to develop an understanding of the value of travel and tourism,” according to a recent Destinations International (DI) and Longwoods International survey, National Resident Sentiment Towards Tourism.

Tourism 246
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So, You’re Thinking About Switching Email Service Providers?

Eventbrite

The inbox is the land of opportunity. Maybe you use email to announce your upcoming events. Maybe you use email to share special offers or promotions. Maybe you use email to send follow-up surveys after your events to ensure your attendees’ feedback is heard. Email might seem like a simple communication tool, but it’s actually […].

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Evolution of the DMC:Renewing Business Relationships with Deeper Trust, Transparency & Understanding

The evolution of the DMC industry requires that it embark upon a renewed relationship with clients that is built upon transparency, trust, and understanding.

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San Diego Offers Everything Under the California Sun

Convene by PCMA

San Diego’s sunset skyline offers only a hint of all the city has to offer: beautiful weather, lovely beaches, exciting dining and shopping, and much more. (Photos courtesy San Diego Tourism Authority). San Diego captures the essence of what makes California such a popular destination for business and leisure travelers. This classic beach city has it all — beautiful shores, outdoor adventure, and a vibrant city center.

Tourism 98
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Celebrating Female Leaders in Meetings and Events Today (And Every Day!)

Global DMC partners

Happy International Women’s Day! The meeting and event industry is filled with so many exceptional, determined, resilient and creative women who are too often overlooked as order takers or admins instead of the skillful producers and strategic business experts that they truly are. To celebrate this.

Meeting 98
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Smart Moves in Frisco, San Jose and More

Smart Meetings

Jason Megson. Freeman EMEA , the London-based global events leader, welcomed Megson as managing director of the company. Most recently, Megson was principal at Birdforth Consulting in York, England. Megson has spent more than two decades leading independent and global agencies throughout the U.K. A dedicated sustainability advocate, Megson also helped launch Isla, a sustainability-focused events organization, and was a leader on its Board of Directors.

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Event Ideas for St. Patrick’s Day Celebrations in Your Community

Eventbrite

Did you know that St. Patrick’s Day is celebrated in more countries than any other national festival in the world? Across the United States, Canada, Argentina, and New Zealand, and in many other countries, people come together to embrace what it means to be Irish. Rivers, beer, and beards alike all get dyed green as […].

Events 98
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Ukraine Humanitarian Crisis: How the Events Industry is Helping

Convene by PCMA

Refugees from Ukraine rest at the Ptak Warsaw Expo Trade Fair and Congress Center in Poland, which has been converted to an aid center with housing, play areas, canteens, showers, and medical points. (Courtesy of Ptak Warsaw Expo). The business events, travel, and hospitality industries seem universal in their condemnation of Russia’s President Vladimir Putin, who invaded Ukraine on Feb. 24, and more organizations are launching CSR projects to show support for the people of Ukraine every day.

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Cabo San Lucas – Where the Desert Meets the Sea

Gavel International

Reading Time: 5 minutes What is the difference between Los Cabos and Los Cabo San Lucas? Los Cabos is the region at the southern tip of Baja California Sur. It is approximately one thousand miles south of San Diego. Within the territory of Los Cabos, there are two cities, Cabo San Lucas and San José del Cabo. The two towns combined are referred to as Los Cabos.

Meeting 98
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Where to Go in 2022

Fox World Travel

Escape the expected at these wish-list destinations and innovative hotels and resorts, curated by our friend in travel, Ignacio Maza of Signature Travel Network. As we plan new journeys for 2022, sophisticated travelers are rediscovering both closer-to-home favorites and global standouts. Ignacio Maza, Editor at Large of our Ultimate Experience Magazine, is always in search […].

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Events Industry Report: As Restrictions Ease, Demand for Events Skyrockets

Eventbrite

Eventbrite’s monthly Events Industry Report is designed to keep event creators like you informed about the shifting landscape of the events industry. Read on for expert industry insights, event marketing tips, health and safety updates, and much more. Event Industry Insights Event restrictions are relaxing throughout the world. In New York City, for example, patrons […].

Events 98
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How a Pandemic Problem Helped Innovate a GMID Program

Convene by PCMA

Members of PCMA’s Capital Chapter meet with lawmakers in Washington, D.C. in 2019, the last year the chapter’s Hill Day was conducted in person. Members of several PCMA chapters will begin meeting virtually with government officials March 21 as part of the PCMA Capital Chapter’s Hill Day — the second year in a row the advocacy program has been done virtually after a year off in 2020 due to the pandemic.

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Labor Pains: How Bad Are They?

MeetingsNet

Industry experts present the hospitality-staffing landscape for 2022, and maybe longer. One thing is clear: Higher labor costs will probably affect event pricing. After furloughs, layoffs, and the overall beating hotels took during the first 24 months of the Covid pandemic, many experienced workers have no intention of returning to the hospitality industry, according to various surveys.

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Why Asynchronous Events are a Better Strategy than “True Hybrid”

Meeting Tomorrow

By: Melissa Jones Clark, Director, National Accounts & Brand Experience, Meeting Tomorrow. If you’re an event planner, the buzz around hybrid events over the last year has been inescapable. I understand where the excitement comes from. As we head into the in-person future, our industry has raised hybrid events as the best way to combine the best of virtual and in-person events.

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Shop Local: Create and Sustain a Night on the Town

Eventbrite

In an increasingly electronically connected world, actual live, interpersonal connections can seem rarer than ever. Yet people crave and need flesh-and-blood connections for emotional happiness, which means events that can bring your community together can have an outsized impact. Supporting local businesses with downtown event ideas centered around shopping locally can be a great way […].

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EMEA Survey: Events Professionals Continue to Plan Amidst Uncertainty

Convene by PCMA

Uncertainty. That was the one word cited most often as the biggest challenge facing 211 business event professionals in the EMEA region who responded to a PCMA survey. And this was in early February, before the Russian invasion of Ukraine created a humanitarian crisis in eastern Europe and set the entire world on edge. While the fear of a world war may have since overshadowed COVID concerns, there is little doubt that the pandemic will continue to make planning events in 2022 and 2023 a challeng

Events 98
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Hospitality Labor Still in a Bind; Industry Seeks Help

MeetingsNet

With no more worker visas available until October, the U.S. Travel Association meets on March 8 with the U.S. Commerce Department to discuss lifting the cap plus other potential changes to boost the travel and hospitality sector. A dilemma is unfolding in the hospitality sector around the number of service employees that need to return from the Covid pandemic’s downsizing and the quality of service that business groups and others can expect in the coming months.

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Next Generation US Passports Get a New Look and Enhanced Security Features

Travel Pulse

2022 will see the wider introduction of the State Department’s ‘Next Generation Passports’, as passport centers nationwide are on track to begin production from September.

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How to Be a Great Leader in the Modern Event Industry

Special Events

A great leader can build a productive team, allowing for increased profits and an unparalleled client experience.

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PCMA EduCon Speaker Ryan Leak on Learning From Mistakes

Convene by PCMA

“I’ve learned that … the more that I share my setbacks, people actually gravitate toward it more,” said leadership expert Ryan Leak, who will speak at PCMA EduCon in June. Google “Ryan Leak” and among the search results is a story that event organizers will appreciate: In 2013, Leak secretly planned his then-girlfriend’s dream wedding based on her Pinterest board, surprising her with a proposal in the morning and a wedding and reception attended by family and friends that same day.

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Why Tenured Employees Are Your Greatest Flight Risk & How to Keep Them

ITA Group

Why Tenured Employees Are Your Greatest Flight Risk & How to Keep Them. In ITA Group’s new employee engagement research , we were anxious to check how the pandemic impacted a trend we uncovered several years ago: tenure-driven declines in employee engagement. The answer is in and not only is the trend still relevant, it’s more prevalent. Not the news we wanted to hear, but there is an upside: knowing a problem exists is the first step toward fixing it.

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Europe Travel Restrictions: An Updated Country by Country Guide

Travel Pulse

From Albania to the United Kingdom, here's your country-by-country guide to all of Europe's travel restrictions and entry requirements.

Travel 98
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TSE Spotlight: Meet Adrianne Harris

Special Events

Adrianne Harris will present "It's the Year of the Bride | 2023 Bridal Fashion Edition.

Fashion 105
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How MAKERS Created Year-Round Engagement

Convene by PCMA

Author Luuvie Ajayi Jones (left) and actor Gabrielle Union take part in one of the three MAKERS@Home virtual events in 2021. The MAKERS feminist media brand has worked for a decade to accelerate gender equity by uplifting and inspiring women in the workplace and beyond. Developed by Dyllan McGee, a documentary filmmaker and founder of McGee Media, MAKERS has created an expansive video collection of women’s profiles, produced Emmy-nominated documentaries, and made award-winning digital content al

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Calculate the Budget for Your Next Incentive Program

ITA Group

Calculate the Budget for Your Next Incentive Program. Successful brands need realistic channel incentive budgets to reward participants in meaningful ways. But it can be challenging to know what your budget should be and if it will move the needle. Our customizable incentive program budget calculator—developed by analysts with decades of incentive program experience—does the math for you.

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How the Travel Industry Is Supporting Ukraine

Travel Pulse

Travel is considered the great unifier, and it's unified in its support of Ukraine.

Travel 119
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3 Ways to Frame Virtual Events as Sustainable Events

DCI

Did you get the memo? The inaugural Business Events Industry Week is just a week or so away. Scheduled for March 23-25, the week will be packed with events dedicated to the business events industry and reinforcing the power it has on advancing economies and social good! . We hope you are already making plans to join in solidarity with PCMA and IAEE to celebrate those of you who have given it your all the past two years.

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5 Tips to Develop a Plan for Optimizing Event Registration

Convene by PCMA

Dave Lutz, CMP, of Velvet Chainsaw Consulting offers a few ideas about getting your registration numbers up before the big event. (Jacob Slaton Photography). Back in the good ole days (2019), registration pacing data was a useful tool for predicting final attendance and revenue. If you were pacing behind, you could make midcourse corrections. As we come out of the pandemic, we need a different playbook to drive attendance and earlier commitment.