March, 2022

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Why Customer Support Should Be Your #1 Event Tech Feature

Endless Events

When we talk about the most popular event platform features , we typically think of registration and ticketing , integrations, gamification, and analytics reporting, for example. But what good are any of those if event planners are not taught how to use them or if they stop working mid-event? Will and Brandt think that the #1 event tech feature should therefore be customer support.

Platform 380
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WhyHotel Gets $90 Million Investment, Rebrands to Placemakr

Smart Meetings

Digital hospitality platform WhyHotel has procured a $90 million investment, which they will use to acquire properties, as well as put toward the operating company. The company, which began as a pop-up concept in 2017, is rebranding under the name Placemakr to “better reflect its business divisions of hotels and mixed-use apartment buildings,” reads a press release.

Fashion 299
MICE professionals

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European Travel Commission stands in solidarity with Ukraine

ETC Corporate

The European Travel Commission (ETC), representing national tourism organisations of Europe, issued a statement today condemning the military aggression by the Russian Federation and expressing solidarity with the people of Ukraine: The European Travel Commission stands in solidarity with the Ukrainian people. The Russian military invasion in Ukraine is in direct opposition to the fundamental.

Travel 246
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The Value of Video in Marketing

Dana Communications

Any successful marketing campaign should explore the place that each channel plays, such as print, email, direct mail, search, TV, radio, PR—and video. As marketers, our job is to design a program that contains a balanced blend of communications tools to gain awareness and drive—ideally—measurable results. Unfortunately, alternatives are often overlooked, which could play an important role in any campaign.

Marketing 211
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COVID-19 Travel Consumer Sentiment Study

TravelBoom and sister agency, The Brandon Agency, release new consumer sentiment study on travel amidst the COVID-19 second wave

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Bedload Experts Meet in Interlaken for an International Symposium

The MICE Blog

The international community of bedload specialists met in Interlaken in late 2021 to address current and future issues regarding the implementation of restoration measures in Switzerland. Wasser-Agenda 21 , a forum and network organisation for Swiss water stakeholders, organised the first International Symposium on Bedload Management which took place at the Lindner Grand Hotel Beau-Rivage in Interlaken from 8 to 10 November 2021.

Meeting 183
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Facilitating an online participation-rich workshop in Gatherly

Conferences that Work

Earlier this month, the folks at Gatherly kindly invited me to host an event of my choosing for their clients and potential users. I decided to facilitate an online workshop in Gatherly that took full advantage of the platform. This coming June will mark my 30th year of designing and facilitating participant-driven and participation-rich meetings. So I designed the workshop as an “ Ask Adrian Anything ” about meeting design and facilitation.

Online 138

More Trending

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Virtual Meetings Are Missing These Two Things, Meta Is Working on a Fix

Smart Meetings

Mark Zuckerberg, CEO of Meta (formerly Facebook), recently spoke to AI researcher and podcaster Lex Fridman about all things Meta, Facebook, Instagram and the metaverse. As it’s still in its infancy, there isn’t much known about the metaverse, although large corporations, such as Nike, Adidas, Disney and Walmart have expressed plans to be a part of the metaverse; JP Morgan and Goldman Sachs believe the metaverse will become a market opportunity valued well into the trillions.

Meeting 279
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Position on the European Commission’s new regulation on EU Digital COVID Certificate

ETC Corporate

70 public and private travel and tourism organisations propose several amendments to the new EU Digital COVID Certificate Regulation with the aim to secure the freedom of movement across the continent and guarantee harmonised rules when the Certificate is in use. The European Tourism Manifesto alliance, the voice of the travel and tourism sector in Europe, welcomes the European Commission’s.

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Is the Rise of Regional Tourism Here to Stay?

Dana Communications

The past two years have taken the travel sector on a wild ride—from brutal decimation in 2020 to the renaissance of the road trip in 2021 to the growing, but guarded, optimism of today. Most experts predict that the industry will not fully recover (read: achieve 2019 levels) until 2024. So we’re exploring where that leaves us in the interim by considering the question: “Is the rise of regional tourism here to stay?”.

Tourism 202
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Swiss Sustainability Forum to lead a sustainability agenda in Bern

The MICE Blog

Bern’s positioning as a leader in the energy and environmental sector, and its easy accessibility within Switzerland and from neighbouring countries, make it the most suitable city to host the Swiss Sustainability Forum. Organised by media company NZZ Connect and as part of the overall initiative Sustainable Switzerland by Neue Zürcher Zeitung, the highly ambitious event, the Swiss Sustainability Forum, will take place from 22 to 24 September 2022 at the Kursaal Convention Centre in Bern.

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Evolution of the DMC:Renewing Business Relationships with Deeper Trust, Transparency & Understanding

The evolution of the DMC industry requires that it embark upon a renewed relationship with clients that is built upon transparency, trust, and understanding.

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Service Robots and AI: What impact on the future of Hospitality

EHL Insights

Would you allow a humanoid robot to greet a paying guest at your hotel? Would the hotel guest prefer the ease and convenience of service robots or the warmth and service of a fellow human being? There is no doubt that AI will create both challenges and opportunities for the industry. This article reviews the trajectory and impact of AI in the hospitality industry.

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How To Promote Events Without Social Media

Endless Events

A while ago, the Event Brew talked about social networks , wondering whether it was time to log off. If that truly is the case, another question quickly arises: how to promote events without social media? How effective is social media marketing anyway? As the 365 community model continues growing in popularity, more event profs will come to realize that social media is, in the Brew Crew’s opinion, boring and predictable.

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The Art of the Slow Site Inspection

Smart Meetings

In the world of destination events, we often conduct whirlwind site inspections to scope out a new city or country, inspect our top hotel candidates, and experience every possible component of our future event there. Sites are typically fly-in, fly-out and, if we are lucky, we squeeze two or three nights in to accomplish oh-so-much. On the opposite side of the spectrum, there is the “slow travel” movement where it’s all about meaningful immersion and taking our time to authentically learn about

Culture 264
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Applications now open for the Destination of Sustainable Cultural Tourism Awards 2022

ETC Corporate

For the fifth year in a row ETC continues its partnership with the European Cultural Tourism Network (ECTN), Europa Nostra and the Network of European Regions for Competitive and Sustainable Tourism (NECSTouR) to encourage the development of sustainable tourism destinations around Europe. The theme of this year’s edition of Destination of Sustainable Cultural Tourism Awards is ‘Relaunching.

Culture 192
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Ask Adrian Anything — a free online participant-driven workshop on the future of events

Conferences that Work

Here’s a rare opportunity to ask me anything about meeting design and facilitation at a unique, free, online workshop. Join me next Thursday, March 10th, 2022 at 12:00 pm EST for Ask Adrian Anything ( AAA ): an online participant-driven workshop on the future of events. Though the central core is the AAA session, this is an active learning workshop.

Online 118
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Maintaining Employee Retention During Tough Times

Special Events

If retention has caused headaches in the past or you simply want to become a better leader, these team-building techniques will keep your business and its employees on the right track.

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Help Wanted: Can Supplier-Staff Shortages Derail Events?

MeetingsNet

Planners and hoteliers weigh in on how to protect meetings from the labor crisis. In the meeting industry, the phrase “It’s a relationship business” is often bandied about. But as the world slowly comes out of the age of Covid, that notion will be put to the test perhaps more than ever before. Amid the labor shortage plaguing hotels, it's critical for planners and suppliers to communicate early and honestly, conduct fair negotiations, and—in case circumstances go awry—put everything in writing,

Contracts 122
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77 Event KPIs To Measure Your Event Success

Endless Events

Thanks to an absolute boom of event technology solutions , event planners can now craft data-based event strategies and measure their event success better than ever before. First, planners define their event goals – what they want to achieve with this event – and break them down into measurable event KPIs. Event KPIs (key performance indicators) therefore directly drive event ROI and inform how successful was the event.

Platform 334
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Louisville Experience Checked All the Boxes

Smart Meetings

Some destinations rise to the top of meeting bucket lists because of their history. Others for their natural beauty, and still others for their dynamic business credentials. Louisville, Kentucky—birthplace of Muhammad Ali—on the banks of the Ohio River, checked all those boxes. Smart Meetings brought top meeting professionals to The Galt House the same week Berkshire Hathaway hosted 5,000 real estate professionals at 300,000-square-foot Kentucky International Convention Center.

Banking 264
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The Gig Economy Is Booming in the Event Industry

Skift Meetings

The tight labor market is fuelling demand for freelance services in the event industry. For their part, planners are moving into freelance work for greater flexibility, relief from career burnout, and the chance to focus on aspects of the job they enjoy most. As it has in many industries, the gig economy is having a […]. The post The Gig Economy Is Booming in the Event Industry by Maria Lenhart appeared first on [link].

Events 120
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How to Choose the Right Event Tech Stack

Stova

Behind every leading company is a smart tech stack, or a combination of technologies that it uses to run every part of the business — from front-end and back-end tools to frameworks, databases, and more. To execute virtual events that will deliver ROI not only to your company but to each of your attendees, you also need a smart event tech stack — i.e., a winning mix of tools that help you execute every last detail, including pre, during, and post-event.

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Special Events Magazine Show Issue Out Now!

Special Events

In this issue: Cali Here We Come, the 2022 Gala Award nominees; Q&A with Catersource + The Special Event keynote Christina Matteucci; Soirees in the Sand; and the 17th Annual DMC Spotlight.

Events 111
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Holograms Are Giving Events the ‘Beam Me Up’ Experience

Convene by PCMA

Convening Leaders 22 closing keynote presenter, former PepsiCo chairman and CEO Indra Nooyi (left), appears as a hologram on stage with emcee Holly Ransom in Las Vegas. (Jacob Slaton Photography). After Hungarian-British physicist Dennis Gabor came up with a novel method of generating 3D images 71 years ago, it took two decades for him to win the Nobel Prize for his invention, holography.

Audience 105
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Event Dos & Don’ts Of 2021 With Vaibhav Jain

Endless Events

The #EventIcons podcast is back with a very special guest: Hubilo ‘s CEO Vaibhav Jain. Hubilo is the leading global virtual and hybrid event technology company. Under Vaibhav’s leadership, Hubilo has raised over 150 million in less than a year from a leading hedge fund and venture capital firms globally. And it still continues to grow exponentially internationally.

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Language Interpretation Is the Next Wave in Virtual Meetings

Smart Meetings

Planning an event in multiple languages can be a challenge for meeting planners. Innovative virtual language interpretation software is making attendee accessibility a reality for everyone involved in creating inclusive meetings. The PCMA Convening Leaders conference this January offered something no other annual mega-gathering of the association has: virtual interpreters.

Meeting 264
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Events Are Back: But Where Are All the Attendees?

Skift Meetings

Events are back, but the attendees are slow to return. What’s behind the low numbers? When 2022 kicked off, it felt like the golden year had finally arrived for the event industry. As vaccine numbers continued to rise and employees made their way back to offices, massive gatherings seemed to once again have massive appeal. […]. The post Events Are Back: But Where Are All the Attendees?

Attendee 116
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8 Ideas to Improve Sponsor and Exhibitor Traffic in 2022

Stova

Here’s a bold and exciting prediction: 2022 is going to be an excellent year for corporate events. Sure, you’d expect us to say that because it’s our business. Hear us out! After two tough years due to the pandemic, live events are starting to take flight again. Plus, technology and event planners are finally starting to catch up to the breakaway trend of virtual and hybrid events.

Sponsors 105
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F&B Problems: Waiting for Waitstaff

MeetingsNet

Attendees expect a satisfying food-and-beverage experience regardless of labor issues. The solution for planners: longer lead times, creative workarounds, and frequent communication with F&B teams. While a meeting’s destination, education, and networking opportunities generally drive attendee interest, post-event surveys consistently show that food-and-beverage elements color the impression attendees have of an event’s success.

Contracts 105
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Force Majeure: Negotiating a Common Clause in Uncommon Times

Convene by PCMA

“The Future of Force Majeure” was among the most well-attended sessions at Convening Leaders 2022. (Jacob Slaton Photography). “The Future of the Force Majeure: Negotiating Contracts Amid Uncertainty” was such a popular session at Convening Leaders 2022 that the breakout room at Caesars Forum quickly filled to capacity and in-person attendees had to join the online audience to participate.

Contracts 105
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The Impact Of The Russia-Ukraine War On The Events Industry

Endless Events

It seems that the happenings on the global stage just won’t give us a break. Now that the COVID-19 pandemic is somewhat under control, there is a full-blown war on the European continent once again. And so, the Event Brew takes on yet another controversial topic this week: the impact of the Russia-Ukraine war on the events industry. But before they get into the nitty-gritty of economic sanctions against Russia and the prices of gas and oil, the Event Brew recognizes the human toll being pa

Airlines 317
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Business Event Profs Are Better Together

Smart Meetings

The global pandemic is a topic that persists and is consistent only in its inconsistency. The obstacles and opportunities have continued to evolve as have the roles of everyone in the business events industry. This evolution has been arguably more intense in the past two years than in the collective past. As we come out on the other side, one thing is clear: business event strategists and destination organization partners really aren’t that different.

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The Impact on Events From Rising Fuel Cost

Skift Meetings

The price of gas is through the roof. How will that affect event planning in 2022? Just as the in-person event industry is starting to recover, it is being hit with rising prices across the board, but nowhere is the surge more glaring than with fuel prices. We’ve all noticed an increase in the cost […]. The post The Impact on Events From Rising Fuel Cost by Eileen Wennekers appeared first on [link].

Events 111
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Top TEN cities to visit in Europe

Fox World Travel

If a European vacation is part of your upcoming travel plans, you are not alone. It’s a popular time to explore On Holiday trip ideas to historic and exciting Europe destinations. With 44 countries and hundreds of cities to discover, it’s difficult to even know where to begin. Here’s our top 10 cities to visit […]. The post Top TEN cities to visit in Europe appeared first on Fox World Travel.

Travel 98
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European DMCs Face Uncertainty as Ukraine Crisis Deepens

MeetingsNet

Especially for business events in Eastern Europe, the war clouds a promising rebound from the pandemic. The last two years have been a massive challenge for the meetings industry, and few segments have suffered as much as destination management companies. These on-the-ground specialists in meeting locations around the world have been especially vulnerable to Covid-19 cancellations and postponements—managing ground transportation, off-site events, and special activities for groups is their main s

Prospect 105
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3 Trends Shaping Events: Nomad Economy, Greener Transit, and Regenerative Models

Convene by PCMA

Kiai Collier of Hawaiian Islands Land Trust walks with a hala (pandanus) sapling to a reforestation site in the Waihee Coastal Dunes and Wetlands Refuge on Maui. Visitors to the island can help plant trees through the state’s “Malama Hawaii” program. (Heather Goodman/Hawaii Tourism Authority). Throughout the pandemic, many of our lifestyles, priorities, and ways of working have dramatically changed.

Trends 105